Sales, Social and Tech

In my last post, I wrote about how a user sent her her laptop to Lenovo service center for faulty speakers but instead got a $1000 bill for faulty motherboard . However, before it was admitted to the service center, the laptop was found to be in working order in front of the customer service. The good news is that the head of communications of Lenovo has picked up the blog post and is now in direct contact with the user to get the issue settled. Kudos to him. The bad news is that an exchange of emails between this Lenovo service center and the user's techie husband has uncovered a deceitful sales tactics to upsell services that may not be needed by the users. Wrote the user's husband, "Let's just say that Lenovo seems to have an upsell policy. Apparently after my emails got angrier, they clarified that the mobo "likely to die" vs "died". So I said please send me email to detail which part likely to die, and how soon, so that maybe I can jus...

How reliable is Lenovo after service care in Singapore? This question was raised by a group of corporate communication folks when one of there members sent in her Lenovo notebook to service faulty internal speakers, but was billed $1,000 for a  Lenovo service center in Singapore was a hot conversation topic among corporate communications folks when a user send in her Lenovo notebook to service faulty internal speakers but was billed $1,000 to replace the motherboard. Wrote the corporate communications professional,  "Lenovo's service centre wants 1k to replace my laptop's system board which died during diagnosis... or so they claim. And I sent it in only to get the faulty speaker fixed, a $60 job. Anyone else had a similar experience?"  In the group discussion, the Lenovo laptop was tested to be working well.  Should a user bare the cost of replacing a faulty motherboard when it was in the hands of the service center? A Lenovo user recently al...

A complaint appeared on Leveno Singapore Facebook Page on how a user encountered countless problems with her one year old thinkpad x220. Despite having paid additional for Lenovo's next business day warranty, it took awhile for the user to get any service. Wrote Jan Chia on Lenovo Singapore Facebook Page, " I am so disappointed with my one year old thinkpad x220. Despite purchasing the next business day international warranty, I had to wait over a week to receive servicing. Sadly, the laptop has been serviced numerous times over the past year. ..  It's tiring to call customer service daily, I have given up. " Though Lenovo Singapore has forwarded her case to Lenovo Customer Care department,  there have been no updates from Lenovo as time of this published post. As the admin of Lenovo Singapore requested openly for Jan's serial number, the details for her warranty are as follows: System Info Type: Model: Serial number: 4290 RS8 R9ED57E - Base W...