Skip to main content

Frustrated Singtel user draws 10,000+ likes and 800+ comments and growing

A Singtel user, frustrated with the telco's slow mobile data network, shared his disappointment on Singtel's Facebook Page which saw close to 10,000+ likes and 800+ comments in less than 24 hours.

Wrote John Lee on Singtel Facebook Page,

"Dear singtel all my friends are complaining about your network. How could you setup a 4G network where your 3G suck big time and you want to lower our data plan but still charge us the same price and yet we still get many drop call and slow network. You guys are taking our money but not giving us the service so here I'm complaining right at your face and wait for your feedback..."

Singtel Facebook administrators have been trying to cool the angry Facebook mob, but to no avail.

Wrote one of Singtel Facebook administrators,


"We hear you. We would like to assure you that SingTel is committed to providing high-quality and consistent 3G and 4G mobile coverage to its customers. There are various factors that affect coverage, and these are due to the inherent nature of mobile technologies. These issues are not unique to the SingTel network and could affect customers of any operator. For example, users may sometimes experience weak reception in locations, such as basement car parks and lifts, where signals are blocked by walls and structures. 

SingTel has an ongoing programme to enhance and expand our mobile network. In the last 3 years, we have invested more than S$2 billion across our networks, including mobile. We are adding more base station sites islandwide and upgrading existing ones to handle more traffic."

To which a fan replied,

"Dear Singtel, 

I find your response to John Lee's post unsatisfying. By explaining that "there are various factors that affect cover... users may sometimes experience weak reception in locations, such as basement car parks and lifts, where signals are blocked by walls and structures", you are assuming that Singtel users are ignorant, uninformed and unreasonable consumers who do not even know that lack of coverage in lifts is normal.

Contrary to your beliefs, we are complaining not because of these "inherent natural causes" that you have cited but we have compared and gathered enough evidence on a day to day basis to know that Singtel's 3G coverage is bitterly lacking in comparison with Starhub and M1. By "bitterly lacking in comparison", I do not mean Starhub coverage works in lifts where walls block data reception but I'm saying that for example in trains and tunnels where Starhub users are known to enjoy decent coverage, I, a Singtel user, am unable to experience the same coverage.

This is the basic premise for complaint and this is also what you, as a capitalistic company that is supposed to put consumers before all, should be addressing. 

Let me state this simple problem for you: "why is your 3G coverage not as good as Starhub or M1 on a general basis across Singapore when Singtel users do not pay a lesser price in comparison to users from these telcos?" Please explain."

It is tough being a Facebook administrator these days...

Comments

Anonymous said…
http://www.sociologicalthoughts.com/2012/10/12/open-letter-to-singtel/
Anonymous said…
I totally agree with Aaron Koh. Last night, I was trying to search for some info using my handphone (Singtel). After waiting for some time, I grew inpatient so decided to use my brother phone (M1). Guess what, after i finish surfing using my brother's phone, my handphone is still loading. Singtel said they have spent 2 billions to improve their 3G service. I really wonder where all the money has gone to. Most likely they spent the money building the base station on Pulau Ubin.

Popular posts from this blog

Google Post Now Available for Google My Business

Google Post, which was previously available for the US Elections in 2016, is now available for all small business who have registered their business with Google My Business. Google Post allow you to put small snippets about a promotion, event, or show case new products,etc. Take my company's Google My Business layout above. If you Google "NetGain Systems", you will see the NetGain Systems Pte Lte Google Business Profile. Below the profile is the Google Post of our free IT monitoring software. According to Search Engine Land , Google says this give businesses the ability to: Share daily specials or current promotions that encourage new and existing customers to take advantage of your offers. Promote events and tell customers about upcoming happenings at your location. Showcase your top products and highlight new arrivals. Choose one of the available options to connect with your customers directly from your Google listing: give them a one-click path to make a

Almost all of Singapore Press Holdings' dailies see fall in circulation figures

Singapore Press Holdings has released its 2012 annual report and almost of it dailies are experiencing significant falls in circulation figures. Berita Harihan, which saw growth in August 2011, experienced the biggest drop in circulation figures by 9.0% in August 2012. LianHe ZaoBao, Tamil Murasu and The Business Times, which also saw growth last year, contracted in 2012. For the first time in its report, Singapore Press Holdings have combined the circulation figures of The Straits Times and The Sunday Times. If one were to take the average circulation between The Straits Times and The Sunday Times in August 2011 (370,100), the circulation for both papers would have fallen by 4.86% in August 2012. You can read the report here .   Aug-07 Aug-08 Aug-09 Aug-10 Aug-11 Aug-12 Aug 2011 - Aug 2012 Berita Harihan 61,800 62,000 60,900 58,900 59,200 53,900 -9.0% LianHe WanBao 122,400 107,200 101,900 95,5

Les Deux Garcons Malaysia has no time for Facebook bitches

If you thought Parisians are rude, wait you read about the administrator of Les Deux Garcons Malaysia Facebook Page. A customer visited the Les Deux Garcons Malaysia shop but was disappointed in the services. So naturally, she turned to the shops' Facebook Page. This customer even made a suggestion to the shop to label their macarons for their service staff felt they did not have to answer queries from in shop customers. How did the Facebook administrator respond? Well.. this Facebook administrator to go to Paris and face the wrath of real Parisian as this customer has too much to complaint. The next step that came naturally for the administrator was to delete the pst. When this customer put in another post, the Facebook administrator replied "We have no time for bitches". You can catch the drama unfolding between the administrator and Fans here .  The management of Les Deux Garcons Malaysia has since apologised but comments, all 307 of them, are still