Cool headed entrepreneur launches rage rant on Singtel

21122012 may not be the end of the world yet, but it was a day when the usually cool headed Bernard Leong, founder of sgentrepreneur.com, launched into a rant rage over the customer's service he experienced from Singtel.

Wrote Bernard on his tumbler,

1. I have purchased an iPhone 5 at Takashimaya and specifically told the customer rep that I have a multi-SIM. That moron gave me a single SIM and I have to wait for 2 days to get my phone activated. Worse, I have to travel to Takashimaya and get a bad customer rep asking me to wait when the customer service department called and assured me that I do not need to wait.

2. I have purchased a new fibre broadband for my new home and told them that I have an existing broadband in my parents' home. Those idiots, without verifying with me went and cancel the broadband in my parents' home. I have told them that I have two broadband connections and they don't seem to get it. In the end, I have wasted 2 hours to go through their bad 1688 customer service line on that.

3. Don't even get me started with them screwing up the OpenNet appointment and they did not let them know that they need to speak to my contractor. Even if they have rectified the problem, I have wasted another 4 hours of my time.

Bernard also described Singtel recent announcement to buy food directories to expand their digital business as a "whole load of crap". He added that Singtel should not be requiring vendors to maintain 99.5% SLA when the telco itself is unable to achieve such levels.

Comments

Singapore radio personality in "hot soup" for reporting train delays based on Tweets?

Update - Hossan Leong has commented on this post to say " I'm not in trouble pls don't blow this out of proportion. Let it rest. It's getting silly. Thank you for your love and concern and I apologize for any misunderstanding." ~ Hossan Leong. Hossan Leong, a Singapore radio personality for The Gold Breakfast Show on Gold 90.5, was censured today for reporting on train delays on the Circle Line because he based the information on Tweets, rather than waiting for the official reports from the Circle Line operator, SMRT. It is, however, unknown if the "warning" came from Mediacorp producers or SMRT. Tweeted Hossan Leong , OK...I reported it on air and now I'm getting into trouble for it?? The CC line is DOWN rite? I did nothing wrong rite? The SMRT Circle Line was reported to be down this morning during peak hours and started as early as 7am. However, local news only received official statement was received by the mainstream media at about 9...

DBS Bank – One Tweet too little too late.

(Updated post - DBS apologise with the 3Rs – Will social media bite? ) It was the bluest Monday for DBS/POS Bank in its entire banking history when more than 1000 of their ATM and online banking services were taken offline due to a software upgrade an outage (PR announced that it was down due to software upgrade, but the outsourcer, IBM, later claimed it was an outage). So on that Monday, DBS decided to sign up onto Twitter and post a 140 characters one-liner onto Twitter to post a one liner to inform the Twitterverse of the down time. Everybody knows that if you just create a new account on Twitter, you would start off with 0 friends. How would you be able to inform the Twitterverse if you start with 0 friends? DBS Bank did something smart to insert the #dbs and #posb and that probably drew some attention to this account. However, the effectiveness of the tweet was lacking as it drew only 28 retweets. As of this posting, DBS Bank attracted 274 followers. A letter to T...

New field in SocialPR: Social Media Crisis Communications

I have been busy with family for the Lunar New Year week but it seem the Singapore blog-o-sphere was active, and is still is, about recently formed Association of Bloggers (Singapore), ABS for short. To cut a long story short, the announcement of ABS via mainstream media didn’t go down well with Singapore bloggers and in the end resulted in some speculation to why ABS was set-up in the first place. A post by the ABS president defending herself against a harsh criticism from a blogger added to the bad start and created even more speculation that ABS was set-up with an ulterior motive. A week later, some founding members of the pro-team started posting up notice of resignation on their blogs and this just added fuel to fire. Again, a story of ABS appeared in mainstream media and this lead to even more disgruntled bloggers asking why the president isn’t responding via her blog or the association’s blog. I also responded to a post about the ABS incident. You can catch a summary of...

Sales, Social and Tech

Search This Blog