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Are Starhub MaxMobile Elite Users Getting What They Are Paying for?

(Update –ION Orchard Tests)

I was at ION Orchard for an event and tested the 21Mbps bandwidth on my netbook.

It was able to reach d/l speeds of 4000+kbps and u/l speed of 600kbps. That eliminates the configuration and hardware issues of the netbook as it is possible to achieve higher bandwidth.

A friend from an IT pub told me that the further one get from the city area, but my test at an event in Raffles Place was quite bad yesterday.


(Update – Morning Tests)



Last Result:
Download Speed: 1420 kbps (177.5 KB/sec transfer rate)
Upload Speed: 343 kbps (42.9 KB/sec transfer rate)

We have detected your IP Address is


Last Result:
Download Speed: 1572 kbps (196.5 KB/sec transfer rate)
Upload Speed: 132 kbps (16.5 KB/sec transfer rate)

We have detected your IP Address is


I just signed up for the Starhub MaxMobile Elite plan with the idea of enjoying the high bandwidth of d/l speeds of up to 21Mbs and u/l speeds of 5.76Mbps.

Of course I don’t expect to get the full 21mbps and 5mbps. But I am quite disappointed in some of the test results with

I compared the 21mbps with a 1mbps service, both from Starhub, and this is the shocking results I got.


Download Speed: 611 kbps (76.4 KB/sec transfer rate)
Upload Speed: 340 kbps (42.5 KB/sec transfer rate)

Download Speed: 860 kbps (107.5 KB/sec transfer rate)
Upload Speed: 47 kbps (5.9 KB/sec transfer rate)

The upload speed for the 21Mbps is still higher than the 1mbps but it is only giving me 0.0425Mbps which is only 0.73% of the stated u/l of 5.76Mbps.

What is shocking is that the Download speed for the 1Mbps service is higher than the 21Mbps!

On Netbook

Download Speed: 637 kbps (79.6 KB/sec transfer rate)
Upload Speed: 57 kbps (7.1 KB/sec transfer rate)

Download Speed: 490 kbps (61.3 KB/sec transfer rate)
Upload Speed: 57 kbps (7.1 KB/sec transfer rate)

The difference between a 21mbps and 1mbps seem to very minimal but the price is totally different.

I have submitted my test observations at Starhub Fan Page and I hope they reply soon with an explanation.


hdtv said…
You might want to cross post it at

btw, where did you use it? signal etc.

Are you using the Huawei E1820 stick
Mustafa said…
I reckon they'd give the usual reasoning related to "network congestion".
Anonymous said…
then what was their reply? because as a customer who signed up for the same plan yesterday, I experienced even worse network condition, with upload speed less then 400K/s. Is it because 3 working days are required for StarHub to set up the network? Thanks.
Aaron Koh said…
400Kbps or 400kbps.. a lot of difference..

They said they needed time to provide the necessary bandwidth.

Right now, I am testing out the elite services throughout Singapore and I say the upload speed has not crossed 1MBps..

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