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Are Starhub MaxMobile Elite Users Getting What They Are Paying for?

(Update –ION Orchard Tests)

I was at ION Orchard for an event and tested the 21Mbps bandwidth on my netbook.

It was able to reach d/l speeds of 4000+kbps and u/l speed of 600kbps. That eliminates the configuration and hardware issues of the netbook as it is possible to achieve higher bandwidth.

A friend from an IT pub told me that the further one get from the city area, but my test at an event in Raffles Place was quite bad yesterday.

 

(Update – Morning Tests)

On PC

21Mbps

Last Result:
Download Speed: 1420 kbps (177.5 KB/sec transfer rate)
Upload Speed: 343 kbps (42.9 KB/sec transfer rate)

We have detected your IP Address is 117.20.181.14

1Mbps

Last Result:
Download Speed: 1572 kbps (196.5 KB/sec transfer rate)
Upload Speed: 132 kbps (16.5 KB/sec transfer rate)

We have detected your IP Address is 113.10.122.244

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I just signed up for the Starhub MaxMobile Elite plan with the idea of enjoying the high bandwidth of d/l speeds of up to 21Mbs and u/l speeds of 5.76Mbps.

Of course I don’t expect to get the full 21mbps and 5mbps. But I am quite disappointed in some of the test results with www.speedtest.com.sg.

I compared the 21mbps with a 1mbps service, both from Starhub, and this is the shocking results I got.

On PC

21Mbps
Download Speed: 611 kbps (76.4 KB/sec transfer rate)
Upload Speed: 340 kbps (42.5 KB/sec transfer rate)

1Mbps
Download Speed: 860 kbps (107.5 KB/sec transfer rate)
Upload Speed: 47 kbps (5.9 KB/sec transfer rate)

The upload speed for the 21Mbps is still higher than the 1mbps but it is only giving me 0.0425Mbps which is only 0.73% of the stated u/l of 5.76Mbps.

What is shocking is that the Download speed for the 1Mbps service is higher than the 21Mbps!

On Netbook

21Mbps
Download Speed: 637 kbps (79.6 KB/sec transfer rate)
Upload Speed: 57 kbps (7.1 KB/sec transfer rate)

1Mbps
Download Speed: 490 kbps (61.3 KB/sec transfer rate)
Upload Speed: 57 kbps (7.1 KB/sec transfer rate)

The difference between a 21mbps and 1mbps seem to very minimal but the price is totally different.

I have submitted my test observations at Starhub Fan Page and I hope they reply soon with an explanation.

Comments

hdtv said…
You might want to cross post it at http://forums.ocworkbench.com

btw, where did you use it? signal etc.

Are you using the Huawei E1820 stick
Mustafa said…
I reckon they'd give the usual reasoning related to "network congestion".
Anonymous said…
then what was their reply? because as a customer who signed up for the same plan yesterday, I experienced even worse network condition, with upload speed less then 400K/s. Is it because 3 working days are required for StarHub to set up the network? Thanks.
Aaron Koh said…
400Kbps or 400kbps.. a lot of difference..

They said they needed time to provide the necessary bandwidth.

Right now, I am testing out the elite services throughout Singapore and I say the upload speed has not crossed 1MBps..

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