Skip to main content

New Facebook Groups Good For Internal Communications

The New Facebook Groups that was recently launched was touted to be great for Facebook users looking to share information with a small number of friends privately rather than openly in public.

However, with Taggo’s recent tie-up with NUS School of computing to partner with their students Facebook project with retailers, the new Facebook Groups was a godsend as a tool to communicate with these student groups en-mass rather than having to mass email to the participating groups.

There are four categories of privacy in the new Facebook Groups and if you are concern of public looking at the content, you can set it to the highest level of privacy at Secret Group so only members can see the content and none of the members will be shown as being part of this group.

The New Facebook Groups has allowed me to address the issue faced by some Facebook users who encounter the message below when activating the taggo me app on the retailers Facebook Page.

"Taggo me cannot detect your Likes. Please go to your profile and make sure your Likes box is set to allow your interests and other pages to be visible to everyone".

This message appears when the Facebook user has set the privacy setting of their LIKES to that other than EVERYONE.

So instead of mass emailing the NUS groups involved, I posted the message with steps to address this.

The advantage of doing this through Facebook Groups is that those who are invited to join the Group at a later stage can see the ideas and solution shared among the users of Taggo.

The new Facebook Groups also worked as a Customer Service Solution with the the students. For example, one of the groups had a user who wanted to key in the 9 digit ID number from the old ez-link card and the issue was raised in the Group.

As the new Facebook Groups updates the status immediately, I was able to respond within 30 mins and got an immediate feedback from the group.

Having raised that problem of entering the ID number from the old ez-link card, future members invited to this group will be able to refer to the post.

We have also set up a Taggo User Group aimed at retailers and agencies so as to use this platform to communicate ideas, problems and solutions with the clients.

There is also a Taggo Internal for internal communications which we have also used the events field to schedule meetings with clients or for installation.

As such, if you are a small startup or have limited funds, you might want to consider the new Facebook Groups as a platform to communicate effectively and at the same time using the features of social networks to reach out to your internal team.

Labels:

Comments

Post a Comment

Popular posts from this blog

Will mrbrown's post on Mr Tan Kin Lian's thermometer app "misadventure" promote technology ageism?

I am not ashamed to say I support Mr Tan Kin Lian as a presidential candidate because I believed in what he stood for. And when Mr Tan posted his "misadventure" with a thermometer app, I did shake my head in disbelief that he did that. Source:   http://www.mrbrown.com/blog/2013/07/we-could-have-had-him-for-president.html Thinking twice, there could be a possibility that Mr Tan misunderstood how this app work. Most  thermometer app take data from various weather stations to display the temperature on it. Yes, the technology savvy will do a #facepalm when they read the post and mrbrown's post demonstrated it perfectly. Wrote mrbrown , "Maybe the former Presidential-hopeful didn't realize he needed to upgrade to the Pro version of the app. Then his iPhone would not only measure temperature, it would also measure current PSI (PM2.5 included), tell you if you are having your period, and cook instant noodles. Good thing he didn't try to measure boil
Post a Comment
Read more

How UOB's Paper Trail Amplifies IT Greatest Security Threat

UOB required you to do everything on paper. If you want to change your mobile number for your banking account with them or for your credit card, you need to fill up a form. Yet, this paper trail represented a potential security fail for the bank - Human Error. So a bitcoin expert walked into UOB to open a bank account. The bank employee had to print a form from a online pdf document to fill in this bitcoin expert's particulars. When it came to entering the bitcoin expert's email, that's when the forgotten art of handwriting was the most obvious of the digital generation. Wrote Robert Capodieci, My name is Roberto Capodieci, as most of you know. and my email address is very obvious to decode. It is not a p4l_l337_s0u1@gmail.com, but it is a more obvious roberto@capodieci.com, thing that, right after reading my name in the same form, should come out easy. Still, a data entry personnel of the UOB bank (or of a service provider the UOB bank uses) entered it as roberto
1 comment
Read more

NEL Train Fault Shouts Lack Of Crisis Communication

The North-East Line train fault of 11 April 2018 was my virgin experience of a rush hour train fault since I moved to Punggol. One would have thought that with the number of train faults experienced by the North-East Line operator, SBS Transit, they would have improved the communications and handling of train faults. However, my personal experience told another story. First, there were no announcements at the Punggol LRT stations of the train fault even though SBS Transit manages them. The train fault was reported as early as 7.10am as I had a friend who was also stuck in the train. I boarded the LRT at Coral Edge around 7.30am and I didn't hear of any announcement nor was there any signage to inform me o the train fault at Punggol Station. Second, the announcement kept saying that there would be a 15 minutes delay, but 15 minutes passed and the trains, on both side, wasn't moving. If the announcement would be more frank to say it will be a longer delay, commuters would
Post a Comment
Read more