Skip to main content

How to apologise to the Nation of Singapore

A Member of Parliament was caught fidgeting with her mobile phone on ‘Live’ TV during National Day when the National Anthem was being played.

 
Image from MrBrown.com

The MP, Ms Penny Low, she apologised to the Nation but her apology fall short of forgiveness from most Singaporeans.

Wrote Yahoo Blog,

"I was so caught up in the wonderful NDP 2011 and felt so proud of being a Singaporean that I wanted to capture that moment of pride at the very tail end of the anthem, to share on Facebook with my residents," she said.

"If in my enthusiasm I offended anyone, please accept my apologies," she said. "NDP is a time to unite, not divide. Majulah Singapura!"

Singaporeans online have found it hard to accept her apology.

In her apology, Ms Penny Low asked offended Singaporeans to forgive her enthusiasm and not for her actions.

A student fidgeting with his mobile phone during assembly when the National Anthem is played will have to spend a few hours explaining to the discipline master. Would the discipline master accept the student’s excuse if he said he was sharing his enthusiasm with his friends on Facebook?

Her last sentence hinted that the arrows fired at her were from Singaporeans, the 40% that didn’t vote for the current ruling party with the main purpose of finding fault with them. Wrong, Singaporeans are united in insisting that respect must be shown to flag and country when the National Anthem is being played.

An Army Officer caught by the RSM fidgeting with his mobile phone at the parade square when the National Anthem is played will have to sign up for a few extra duties.  Can the Army Office tell the RSM that the punishment would only divide the camp?

Consider the 3Rs (Remorse, Reason and Remedy) of crisis communication, Ms Penny Low should have apologised immediately for her act of fidgeting with her mobile when the nation anthem.

It would also be best for Ms Penny Low to skip the reasoning and remedy parts as less is more in this case.

If I was the communications person for Ms Penny Low, the apology would appear this way.

“I sincerely apologised for fidgeting with my mobile phone when the National Anthem was being played. It was wrong for me to be distracted when I should have stood at attention to show respect to the flag and the anthem. “

Keep It Simple and Short.

If  remedy is needed, my recommendation for Ms Penny Low is to attend the flag raising and lowering sessions at the various schools in the Pasir Ris – Punggol GRC for the remaining month of August.

Comments

Popular posts from this blog

How UOB's Paper Trail Amplifies IT Greatest Security Threat

UOB required you to do everything on paper. If you want to change your mobile number for your banking account with them or for your credit card, you need to fill up a form. Yet, this paper trail represented a potential security fail for the bank - Human Error. So a bitcoin expert walked into UOB to open a bank account. The bank employee had to print a form from a online pdf document to fill in this bitcoin expert's particulars. When it came to entering the bitcoin expert's email, that's when the forgotten art of handwriting was the most obvious of the digital generation. Wrote Robert Capodieci, My name is Roberto Capodieci, as most of you know. and my email address is very obvious to decode. It is not a p4l_l337_s0u1@gmail.com, but it is a more obvious roberto@capodieci.com, thing that, right after reading my name in the same form, should come out easy. Still, a data entry personnel of the UOB bank (or of a service provider the UOB bank uses) entered it as roberto

NEL Train Fault Shouts Lack Of Crisis Communication

The North-East Line train fault of 11 April 2018 was my virgin experience of a rush hour train fault since I moved to Punggol. One would have thought that with the number of train faults experienced by the North-East Line operator, SBS Transit, they would have improved the communications and handling of train faults. However, my personal experience told another story. First, there were no announcements at the Punggol LRT stations of the train fault even though SBS Transit manages them. The train fault was reported as early as 7.10am as I had a friend who was also stuck in the train. I boarded the LRT at Coral Edge around 7.30am and I didn't hear of any announcement nor was there any signage to inform me o the train fault at Punggol Station. Second, the announcement kept saying that there would be a 15 minutes delay, but 15 minutes passed and the trains, on both side, wasn't moving. If the announcement would be more frank to say it will be a longer delay, commuters would

Singapore radio personality in "hot soup" for reporting train delays based on Tweets?

Update - Hossan Leong has commented on this post to say " I'm not in trouble pls don't blow this out of proportion. Let it rest. It's getting silly. Thank you for your love and concern and I apologize for any misunderstanding." ~  Hossan Leong. Hossan Leong, a Singapore radio personality for The Gold Breakfast Show on Gold 90.5, was censured today for reporting on train delays on the Circle Line because he based the information on Tweets, rather than waiting for the official reports from the Circle Line operator, SMRT.  It is, however, unknown if the "warning" came from Mediacorp producers or SMRT. Tweeted Hossan Leong ,  OK...I reported it on air and now I'm getting into trouble for it?? The CC line is DOWN rite? I did nothing wrong rite? The SMRT Circle Line was reported to be down this morning during peak hours and started as early as 7am. However, local news only received official statement was received by the mainstream media at about 9