eNets loses 99.99% reliability score on 1st day of New Year

Most IT vendor will tell you that they have up to 99.99% reliability. This means that for an entire year, the system will be down 0.01% of the time, or 52.44 mins for the entire year of 2012 as it is a leap year.

eNets, however, lost that 99.99% reliability score on the first day of 2012 along by being down for 11 hours. This means eNets has a reliability score of 99.87% for the year 2012.

eNets went down because the company forgot to renew the domain, eNets.sg, on time. eNets failure meant that many websites, especially those for government sites, were not able to pay with eNets online payment system.

mrbrown, a popular Singapore blogger, noted that eNets did renew their domain but only for one year.

Wrote mrbrown,

One year?! Are you guys planning to be around in the epayments business next year? Are domain names so expensive that you can only afford a one-year renewal (which you might forget to renew again)?
If an epayments company cannot keep track of a simple thing like a domain name, I shudder to trust them with the integrity of my online payments.

As more Singaporeans become more IT proficient, they depend on online payment systems, like eNets, to operate 24/7.

A online payment down because of expired domain can cause longer delays as ISP DNS servers in the world takes up to 24 hours to propagate.

Comments

Will mrbrown's post on Mr Tan Kin Lian's thermometer app "misadventure" promote technology ageism?

I am not ashamed to say I support Mr Tan Kin Lian as a presidential candidate because I believed in what he stood for. And when Mr Tan posted his "misadventure" with a thermometer app, I did shake my head in disbelief that he did that. Source: http://www.mrbrown.com/blog/2013/07/we-could-have-had-him-for-president.html Thinking twice, there could be a possibility that Mr Tan misunderstood how this app work. Most thermometer app take data from various weather stations to display the temperature on it. Yes, the technology savvy will do a #facepalm when they read the post and mrbrown's post demonstrated it perfectly. Wrote mrbrown , "Maybe the former Presidential-hopeful didn't realize he needed to upgrade to the Pro version of the app. Then his iPhone would not only measure temperature, it would also measure current PSI (PM2.5 included), tell you if you are having your period, and cook instant noodles. Good thing he didn't try to measure boil

How UOB's Paper Trail Amplifies IT Greatest Security Threat

UOB required you to do everything on paper. If you want to change your mobile number for your banking account with them or for your credit card, you need to fill up a form. Yet, this paper trail represented a potential security fail for the bank - Human Error. So a bitcoin expert walked into UOB to open a bank account. The bank employee had to print a form from a online pdf document to fill in this bitcoin expert's particulars. When it came to entering the bitcoin expert's email, that's when the forgotten art of handwriting was the most obvious of the digital generation. Wrote Robert Capodieci, My name is Roberto Capodieci, as most of you know. and my email address is very obvious to decode. It is not a p4l_l337_s0u1@gmail.com, but it is a more obvious roberto@capodieci.com, thing that, right after reading my name in the same form, should come out easy. Still, a data entry personnel of the UOB bank (or of a service provider the UOB bank uses) entered it as roberto

Singapore radio personality in "hot soup" for reporting train delays based on Tweets?

Update - Hossan Leong has commented on this post to say " I'm not in trouble pls don't blow this out of proportion. Let it rest. It's getting silly. Thank you for your love and concern and I apologize for any misunderstanding." ~ Hossan Leong. Hossan Leong, a Singapore radio personality for The Gold Breakfast Show on Gold 90.5, was censured today for reporting on train delays on the Circle Line because he based the information on Tweets, rather than waiting for the official reports from the Circle Line operator, SMRT. It is, however, unknown if the "warning" came from Mediacorp producers or SMRT. Tweeted Hossan Leong , OK...I reported it on air and now I'm getting into trouble for it?? The CC line is DOWN rite? I did nothing wrong rite? The SMRT Circle Line was reported to be down this morning during peak hours and started as early as 7am. However, local news only received official statement was received by the mainstream media at about 9

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