Skip to main content

Editor-in-Chief "blacklisted" by Bank Negara for RM0.05 owed to cancelled HSBC credit card

The Editor-in-Chief of CardsNow! & PassAgeNow! magazines. Fredy Yiap, has found himself "blacklisted" by Bank Negara, Malaysia's Central Bank, because of cards which HSBC, MBF/Ambank and Eon (now Hong Leong Bank) call centers failed to "cancelled".

HSBC even upgraded Fredy's card status even when he called to cancel that particular card.

Wrote Fredy on his Facebook Profile,

"Never have I so pissed with cardians!!
I am now in the blacklist of Bank Negara because of these banks:-
1) HSBC (Amount owed : RM 0.05) They issued me a Visa Platinum in 2008/2009, I didn't like it and cancelled it. Few months later, they upgraded my "cancelled" Visa Platinum to Signature card, and during that process, left a rounding up 5 cents in the account. The customer service said it might take weeks to months to reverse that big deal RM 0.05 OUT!
2) MBf/Ambank (Amount owed : RM 50.00) When the 1st World card was out in Malaysia, MBf's President John Ding issued me their pride! When Bank Negara charged RM 50 GST, I told MBf to cut the card, and somehow, someone forgot to do so! The RM 50 has since been sent as Line of Credit to Ambank. Both banks' customer service said they do not have my names/accounts in their system to reverse it out. Finally, the hero is the "new" MBf's President Gan Kheng Chai, who assured me he would settle it! Thanks Gan!
3) EON/HL Bank (Amount owed : RM 50.00) The Platinum card issued by EON's CEO Michael Lor suffered the same fate during the GST debacle. Now that the files are with Hong Leong Bank, their customer service said it might take 3-6 months to reverse it out as it involves our Royal Malaysian Customs!!!
Now I finally understand when my friends said they found it extremely hard to deal with card centres!!"

The above shows the disconnect between the banks' call center and their internal processes. The disconnect being so great, one needs to go to the very top to get things done.
Labels:

Comments

Post a Comment

Popular posts from this blog

How UOB's Paper Trail Amplifies IT Greatest Security Threat

UOB required you to do everything on paper. If you want to change your mobile number for your banking account with them or for your credit card, you need to fill up a form. Yet, this paper trail represented a potential security fail for the bank - Human Error. So a bitcoin expert walked into UOB to open a bank account. The bank employee had to print a form from a online pdf document to fill in this bitcoin expert's particulars. When it came to entering the bitcoin expert's email, that's when the forgotten art of handwriting was the most obvious of the digital generation. Wrote Robert Capodieci, My name is Roberto Capodieci, as most of you know. and my email address is very obvious to decode. It is not a p4l_l337_s0u1@gmail.com, but it is a more obvious roberto@capodieci.com, thing that, right after reading my name in the same form, should come out easy. Still, a data entry personnel of the UOB bank (or of a service provider the UOB bank uses) entered it as roberto
1 comment
Read more

Will mrbrown's post on Mr Tan Kin Lian's thermometer app "misadventure" promote technology ageism?

I am not ashamed to say I support Mr Tan Kin Lian as a presidential candidate because I believed in what he stood for. And when Mr Tan posted his "misadventure" with a thermometer app, I did shake my head in disbelief that he did that. Source:   http://www.mrbrown.com/blog/2013/07/we-could-have-had-him-for-president.html Thinking twice, there could be a possibility that Mr Tan misunderstood how this app work. Most  thermometer app take data from various weather stations to display the temperature on it. Yes, the technology savvy will do a #facepalm when they read the post and mrbrown's post demonstrated it perfectly. Wrote mrbrown , "Maybe the former Presidential-hopeful didn't realize he needed to upgrade to the Pro version of the app. Then his iPhone would not only measure temperature, it would also measure current PSI (PM2.5 included), tell you if you are having your period, and cook instant noodles. Good thing he didn't try to measure boil
Post a Comment
Read more

Singapore radio personality in "hot soup" for reporting train delays based on Tweets?

Update - Hossan Leong has commented on this post to say " I'm not in trouble pls don't blow this out of proportion. Let it rest. It's getting silly. Thank you for your love and concern and I apologize for any misunderstanding." ~  Hossan Leong. Hossan Leong, a Singapore radio personality for The Gold Breakfast Show on Gold 90.5, was censured today for reporting on train delays on the Circle Line because he based the information on Tweets, rather than waiting for the official reports from the Circle Line operator, SMRT.  It is, however, unknown if the "warning" came from Mediacorp producers or SMRT. Tweeted Hossan Leong ,  OK...I reported it on air and now I'm getting into trouble for it?? The CC line is DOWN rite? I did nothing wrong rite? The SMRT Circle Line was reported to be down this morning during peak hours and started as early as 7am. However, local news only received official statement was received by the mainstream media at about 9
14 comments
Read more