Skip to main content

Frustrated Singtel user draws 10,000+ likes and 800+ comments and growing

A Singtel user, frustrated with the telco's slow mobile data network, shared his disappointment on Singtel's Facebook Page which saw close to 10,000+ likes and 800+ comments in less than 24 hours.

Wrote John Lee on Singtel Facebook Page,

"Dear singtel all my friends are complaining about your network. How could you setup a 4G network where your 3G suck big time and you want to lower our data plan but still charge us the same price and yet we still get many drop call and slow network. You guys are taking our money but not giving us the service so here I'm complaining right at your face and wait for your feedback..."

Singtel Facebook administrators have been trying to cool the angry Facebook mob, but to no avail.

Wrote one of Singtel Facebook administrators,


"We hear you. We would like to assure you that SingTel is committed to providing high-quality and consistent 3G and 4G mobile coverage to its customers. There are various factors that affect coverage, and these are due to the inherent nature of mobile technologies. These issues are not unique to the SingTel network and could affect customers of any operator. For example, users may sometimes experience weak reception in locations, such as basement car parks and lifts, where signals are blocked by walls and structures. 

SingTel has an ongoing programme to enhance and expand our mobile network. In the last 3 years, we have invested more than S$2 billion across our networks, including mobile. We are adding more base station sites islandwide and upgrading existing ones to handle more traffic."

To which a fan replied,

"Dear Singtel, 

I find your response to John Lee's post unsatisfying. By explaining that "there are various factors that affect cover... users may sometimes experience weak reception in locations, such as basement car parks and lifts, where signals are blocked by walls and structures", you are assuming that Singtel users are ignorant, uninformed and unreasonable consumers who do not even know that lack of coverage in lifts is normal.

Contrary to your beliefs, we are complaining not because of these "inherent natural causes" that you have cited but we have compared and gathered enough evidence on a day to day basis to know that Singtel's 3G coverage is bitterly lacking in comparison with Starhub and M1. By "bitterly lacking in comparison", I do not mean Starhub coverage works in lifts where walls block data reception but I'm saying that for example in trains and tunnels where Starhub users are known to enjoy decent coverage, I, a Singtel user, am unable to experience the same coverage.

This is the basic premise for complaint and this is also what you, as a capitalistic company that is supposed to put consumers before all, should be addressing. 

Let me state this simple problem for you: "why is your 3G coverage not as good as Starhub or M1 on a general basis across Singapore when Singtel users do not pay a lesser price in comparison to users from these telcos?" Please explain."

It is tough being a Facebook administrator these days...

Comments

Anonymous said…
http://www.sociologicalthoughts.com/2012/10/12/open-letter-to-singtel/
Anonymous said…
I totally agree with Aaron Koh. Last night, I was trying to search for some info using my handphone (Singtel). After waiting for some time, I grew inpatient so decided to use my brother phone (M1). Guess what, after i finish surfing using my brother's phone, my handphone is still loading. Singtel said they have spent 2 billions to improve their 3G service. I really wonder where all the money has gone to. Most likely they spent the money building the base station on Pulau Ubin.

Popular posts from this blog

Will mrbrown's post on Mr Tan Kin Lian's thermometer app "misadventure" promote technology ageism?

I am not ashamed to say I support Mr Tan Kin Lian as a presidential candidate because I believed in what he stood for. And when Mr Tan posted his "misadventure" with a thermometer app, I did shake my head in disbelief that he did that. Source:   http://www.mrbrown.com/blog/2013/07/we-could-have-had-him-for-president.html Thinking twice, there could be a possibility that Mr Tan misunderstood how this app work. Most  thermometer app take data from various weather stations to display the temperature on it. Yes, the technology savvy will do a #facepalm when they read the post and mrbrown's post demonstrated it perfectly. Wrote mrbrown , "Maybe the former Presidential-hopeful didn't realize he needed to upgrade to the Pro version of the app. Then his iPhone would not only measure temperature, it would also measure current PSI (PM2.5 included), tell you if you are having your period, and cook instant noodles. Good thing he didn't try to measure boil

How UOB's Paper Trail Amplifies IT Greatest Security Threat

UOB required you to do everything on paper. If you want to change your mobile number for your banking account with them or for your credit card, you need to fill up a form. Yet, this paper trail represented a potential security fail for the bank - Human Error. So a bitcoin expert walked into UOB to open a bank account. The bank employee had to print a form from a online pdf document to fill in this bitcoin expert's particulars. When it came to entering the bitcoin expert's email, that's when the forgotten art of handwriting was the most obvious of the digital generation. Wrote Robert Capodieci, My name is Roberto Capodieci, as most of you know. and my email address is very obvious to decode. It is not a p4l_l337_s0u1@gmail.com, but it is a more obvious roberto@capodieci.com, thing that, right after reading my name in the same form, should come out easy. Still, a data entry personnel of the UOB bank (or of a service provider the UOB bank uses) entered it as roberto

NEL Train Fault Shouts Lack Of Crisis Communication

The North-East Line train fault of 11 April 2018 was my virgin experience of a rush hour train fault since I moved to Punggol. One would have thought that with the number of train faults experienced by the North-East Line operator, SBS Transit, they would have improved the communications and handling of train faults. However, my personal experience told another story. First, there were no announcements at the Punggol LRT stations of the train fault even though SBS Transit manages them. The train fault was reported as early as 7.10am as I had a friend who was also stuck in the train. I boarded the LRT at Coral Edge around 7.30am and I didn't hear of any announcement nor was there any signage to inform me o the train fault at Punggol Station. Second, the announcement kept saying that there would be a 15 minutes delay, but 15 minutes passed and the trains, on both side, wasn't moving. If the announcement would be more frank to say it will be a longer delay, commuters would