Skip to main content

Cool headed entrepreneur launches rage rant on Singtel

21122012 may not be the end of the world yet, but it was a day when the usually cool headed Bernard Leong, founder of, launched into a rant rage over the customer's service he experienced from Singtel.

Wrote Bernard on his tumbler,

1. I have purchased an iPhone 5 at Takashimaya and specifically told the customer rep that I have a multi-SIM. That moron gave me a single SIM and I have to wait for 2 days to get my phone activated. Worse, I have to travel to Takashimaya and get a bad customer rep asking me to wait when the customer service department called and assured me that I do not need to wait.

2. I have purchased a new fibre broadband for my new home and told them that I have an existing broadband in my parents' home. Those idiots, without verifying with me went and cancel the broadband in my parents' home. I have told them that I have two broadband connections and they don't seem to get it. In the end, I have wasted 2 hours to go through their bad 1688 customer service line on that. 

3. Don't even get me started with them screwing up the OpenNet appointment and they did not let them know that they need to speak to my contractor. Even if they have rectified the problem, I have wasted another 4 hours of my time.

Bernard also described Singtel recent announcement to buy food directories to expand their digital business as a "whole load of crap". He added that Singtel should not be requiring vendors to maintain 99.5% SLA when the telco itself is unable to achieve such levels.


Popular posts from this blog

Why is Ramly Burger banned in Singapore?

Yahoo Singapore ran an article of the Ramly Burger by highlighting that it is ban in Singapore.

Yet, the writer from Makansutra failed to address the most important issue of why the Ramly meat patty is banned in Singapore.

A search online easily did highlight that the famous Malaysian meat patty is banned by the AVA but didn't go into details.

Wrote Arlina Arshad for The Straits Times in January 2004,

"But the importing of beef and beef products from Malaysia is not permitted, said theAgri-Food and Veterinary Authority (AVA).

Selling and supplying them without a permit is also an offence, and offenders can befined as much as $50,000 or jailed two years, or both, said the AVA."

In May of the same year, another article highlighted that a man was even charged in court for "smuggling" the Ramly burger in 2004.

"The AVA said that meat products processed in Malaysian food factories which it had notapproved were banned here.Suzali was yesterday jailed for four month…

Social Media 101: How To Be The Most Hated Person In Singapore Instantly

It is amazing how we are quick to forget that a single wrong comment on social media can make one the most hated person in Singapore.

Back in 2012, we had Amy Cheong. Her comments on Facebook about a Malay wedding under her HDB void deck resulted in an online CSI that cost her her job.

Fast forward to 2017 and we have Thomas Chua Poh Heng and whose name will forever live in Internet infamy.

Thomas reposted a video of the funeral of a Traffic Policeman who died while on duty. Thomas then commented that his death was well deserve as Thomas was once given a traffic ticket by the same Traffic Policeman.

Even the Home Minister for Singapore, who is responsible for the Police Force, was offended by Thomas' statement.

The screenshot showed that post was marked global by the Globe image next to the Singapore tag which could hint that this post was meant for all to see. As such, the argument of a "private"post does not hold any weight here.

Just as expected, after this post was s…

Google Post Now Available for Google My Business

Google Post, which was previously available for the US Elections in 2016, is now available for all small business who have registered their business with Google My Business.

Google Post allow you to put small snippets about a promotion, event, or show case new products,etc.

Take my company's Google My Business layout above. If you Google "NetGain Systems", you will see the NetGain Systems Pte Lte Google Business Profile. Below the profile is the Google Post of our free IT monitoring software.

According to Search Engine Land,

Google says this give businesses the ability to:

Share daily specials or current promotions that encourage new and existing customers to take advantage of your offers.
Promote events and tell customers about upcoming happenings at your location.
Showcase your top products and highlight new arrivals.
Choose one of the available options to connect with your customers directly from your Google listing: give them a one-click path to make a reservation, sign …